FAQs
More FAQs- How do I keep track of non-restorable items?
- What about my wet furniture?
- My wood floors are wet and buckling. Will they have to be replaced?
We recommend you make a list of items (including food items) deemed non-restorable. You can obtain a form for this purpose from your insurance company. Make a copy for your insurance company and keep one for yourself.
The extent of damage and the construction of the furniture will determine if it can be restored. Your furniture must be dried before damage can be adequately assessed. Non-salvageable furniture will be documented for you and if any items need to be discarded, a customer release form will need to be signed.
Wood flooring in your home that has been damaged by water must be continually evaluated by qualified technicians during the drying process. We use professional-grade drying systems and dehumidifiers to create the ideal environment for wood floors to dry efficiently, and optimally to resume their original shape. Depending on the density of hardwood flooring and the type of finishes used, complete drying may take up to three weeks or longer. If you file a claim, your insurance adjuster will work with you to make the final decision as to whether the floors in your home will need to be refinished or replaced.